Lost

An order marked Lost is one that's no longer going ahead — cancelled, abandoned, or unfulfilled. It's effectively closed and archived, with no further action required.

If the order was already invoiced

Marking an order Lost closes the order, but it does not void its invoice. If an invoice was raised, void it too — see Cancelling an order & voiding an invoice.

Where to find it

Left-hand navigation → Order Management → Lost.

Why it's kept

Lost orders aren't deleted — they're a record of demand that didn't convert. Keeping them lets you track lost business and hold information on lost customers for follow-up and marketing.