Notifications

Notifications are the emails and SMS messages Turfware sends automatically as orders move through your workflow — confirmations, delivery ETAs, quotes, carrier notices and more. The Notifications area is where you manage what each message says, whether it goes by email or SMS, and who receives it.

Where to find it

Left-hand navigation → Notifications.

The Notification Templates list

Every message the system can send, grouped by area — Orders, Quotes, Operations, Logistics and Users. Each row shows a short description, whether it's Email, SMS or both, and its status (Active / Inactive). Click a template to open its editor. Edit email design (top right) sets the shared header, footer and colours applied across every email.

Templates can be edited, not created

You can edit any existing template — its name, subject, body and status — but the set of templates is fixed. New templates can't be created and existing ones can't be deleted; set a template to Inactive to stop it sending instead.

What each notification is, and who it goes to

Orders

Notification	Channel	Goes to	When
Order Confirmation	Email + SMS	Customer (email); order site contact (SMS)	A delivery is scheduled in truck routing — tells the customer their estimated delivery window
Order Confirmation – delivery	Email	Customer	An admin clicks Send confirmation on a delivery order
Order Confirmation – pick up	Email	Customer	An admin clicks Send confirmation on a pickup order
Order delivery ETA	Email + SMS	Customer	The order is next to be delivered (driver on the way)
Order Delivered Email – request feedback	Email	Customer	The order is marked delivered — invites a review / feedback
On Hold Orders	Email	Customer	An order is placed on hold

Quotes

Notification	Channel	Goes to	When
Customer Quote	Email + SMS	Customer	An admin clicks Send Quote on a quote
Customer accepted quote	Email	Your staff (internal)	A customer accepts and pays for a quote

Operations

Notification	Channel	Goes to	When
Payment Captured	Email	Your company email (internal)	A manual payment is captured

Logistics

Notification	Channel	Goes to	When
Order confirmation carrier	Email	Carrier	Orders are confirmed — tells the delivery company
Remove Order Carrier	Email	Carrier	An admin removes an order from their schedule

Users

Notification	Channel	Goes to	When
Customer portal invitation	Email	The invited user	An admin invites them to the Customer Portal

Turn one off without deleting it

Set a template's status to Inactive to stop it sending while keeping its content — see Editing a notification.